Refund policy

Try Bristl for 60 days

Use your Bristl for up to 60 days from the day it arrives. If it’s not for you, send it back and we’ll refund what you paid for it. Yes, even if you’ve used it. That’s what a trial is for.

How to return

1. Email hello@trybristl.com with your order number within 60 days of delivery.
2. We reply within one business day with the return address and instructions.
3. Pack the brush, its charging dock and the brush heads from your order, and send it back.

Please email us before sending anything. Parcels sent without a return request can’t be matched to an order.

Your refund

Once your return reaches us, we refund the original payment method within 5 business days. Your bank may take a few more days to show it.

Shipping to you was free, so nothing is deducted for it. Return shipping is paid by you, unless your order arrived damaged, defective or wrong.

Free gifts that came with your bundle are yours to keep.

Returning part of a bundle

You can return some brushes from a Duo or Family bundle and keep the rest. We refund each returned brush at the per-brush price you paid in that bundle.

Damaged, defective or wrong item

Email us within 60 days of delivery with your order number and a photo of the problem. We’ll send a replacement or a full refund, whichever you prefer, at no cost to you.

Questions

Email hello@trybristl.com. A person replies within a day.